Mass Collaboration: How can we transform the impact of public funding

For the potential of mass collaboration to be realised, the bad habits of the top-down, mass-production model need to be unlearned by central government. Above all, the current experiments with ‘payment by results’ for funding public service providers should be scrapped. There is rising public concern that payment by results as currently trialed can be highly destructive, with narrow, top-down metrics; overly large, complex and costly contracts; the temptation to take on easier cases and further marginalise those who are harder to help; and the ever-present risk of ‘gaming’, over-reporting and fraud.