Trends and Friends: Access, Use and Benefits of Digital Technology

The research explores the impact of the ubiquitous use of digital technology in excluded groups, and is based on qualitative interviews and peer research involving over 300 people with direct experience of homelessness. The report presents their experience of accessing and using digital technology and its impact on their day-to-day lives and well-being.

Trends and Friends comes at a moment of great change in service provision, with more and more services now being conducted online. The report outlines key recommendations for homelessness services in using digital technology to improve the well-being of their clients.

Trends and Friends: access, use and benefits of digital technology for homeless and ex-homeless people has been researched by Lemos & Crane in conjunction with homelessness charity Thames Reach. Peer-research was carried out by the homelessness peer-research and advocacy organisation Groundswell. The project was supported by Lankelly Chase.