Insight and National Survivor User Network (NSUN)

Insight is a group of inspirational people with lived experience of severe and multiple disadvantages. Lankelly Chase has worked alongside the Insight team to develop a pilot which aims to redefine power dynamics in substance use, criminal justice, mental health and homelessness support services, and establish meaningful and authentic service user and peer involvement.

‘Service user involvement’ has become a mainstream concept. However, there are still major challenges in building mutual understanding, trust and respect between peers, staff, and service providers, and imbalances of power are holding service users back from the most senior decision-making processes. Insight’s team, therefore, is piloting an approach which will help services really get the most from their service user involvement activities, and to adjust their culture and systems so that peers can move from passive consumers to active partners and shareholders. As the project develops, it will create a critical mass of skilled peers who are able to collaborate with senior management teams to improve how organisations function.

Insight’s work is being independently evaluated to examine how peer involvement can be a radical force for positive change. This learning could transform the whole landscape of ‘service user involvement’, and demonstrate a true systems change through which people suffering severe and multiple disadvantage take a meaningful and effective role in co-designing their own solutions and services.

Insight is led by Nash Momori, a leading figure in peer involvement work, and hosted by the National Survivor User Network (NSun).

For more information: Insight